Last updated September 2026
These Terms of Service govern your use of dstays.co.ke (the “Site”) and any booking made through it. The Site is operated by D Stays (“D·Stays,” “we,” “us”), based in Nairobi, Kenya. By browsing the Site or submitting a booking request, you agree to these terms.
D·Stays lists villas, apartments, and other short-stay properties in Kenya and lets guests submit a direct booking request for specific dates. A booking request is not automatically confirmed: it becomes a confirmed booking once D·Stays verifies your payment and updates its status, and you’ll be notified by email when that happens.
To request a booking you provide your name, email address, phone number, check-in/check-out dates, and number of guests. You confirm that:
Submitting a request does not guarantee availability. If two guests request overlapping dates, the booking that is paid and confirmed first holds the property.
Listed prices are in Kenyan Shillings (KES) per night unless stated otherwise, and may exclude fees disclosed on the property page. Payment is currently accepted via M-Pesa, made directly to D·Stays using the details provided after your booking request. D·Stays does not process card payments through the Site and does not collect or store card numbers. Once payment is received, our team records it against your booking and confirms your stay by email.
Unless the property page states a different policy for that listing:
If D·Stays needs to cancel a confirmed booking (for example, the property becomes unavailable), we will notify you as soon as possible and refund any payment already made in full.
Once checked in, you’re a guest of the property and are expected to follow its house rules, respect the neighborhood, and leave it in the condition you found it. D·Stays does not currently collect a separate security deposit through the Site; you remain responsible for damage caused during your stay beyond normal wear and tear, to be settled directly with the property owner/manager.
We describe, price, and photograph each property in good faith and work directly with property owners/managers to keep listings current. Minor differences between photos and the property as found (furniture rearranged, décor updated) do not entitle a guest to a refund; a materially inaccurate listing (wrong property, missing a core amenity stated as included) does.
Photos uploaded for a listing may be used by D·Stays to promote that property, including short videos generated from those photos and shared on social channels (WhatsApp, Instagram, Facebook, etc.). This applies to property and marketing imagery only — it does not include any personal data submitted by guests when booking.
The D·Stays name, logo, and the Site’s design and code belong to D·Stays. Property photos remain the property of their respective owners/managers, used with permission for listing purposes.
D·Stays facilitates bookings between guests and property owners/managers but does not own or operate the properties listed, unless stated otherwise on the listing. To the extent permitted by Kenyan law, D·Stays is not liable for injury, loss, or damage arising from your stay at a property, except where caused by our own negligence in operating the Site or handling your booking.
These terms are governed by the laws of Kenya. Any dispute that can’t be resolved directly with D·Stays is subject to the exclusive jurisdiction of the courts of Kenya.
We may update these terms from time to time; the current version will always be posted on this page with its last-updated date. Continuing to use the Site after a change means you accept the update.
Questions about these terms can be sent to diana@dstays.co.ke or via WhatsApp at +254 725 347 321.